Zameera Supplier Terms & Conditions

1.1 This Agreement sets the terms on which the Supplier provides luxury experiences, activities, events, transportation, wellness, hospitality, and related services ("Experiences") through the Zameera digital marketplace (the "Platform").

1.2 Supplier access, listing publication, and booking acceptance are conditional on compliance with this Agreement at all times.

1.3 Zameera operates as a distributor and marketplace, not as the Supplier's agent or operator of Experiences.

2.3 Zameera may refuse or revoke verification at its discretion if quality, safety, or compliance cannot be confirmed.

2.4 Supplier must keep all verification documents up to date. Expired documents may result in suspension or delisting after a warning.

3.1 The Parties agree to a non-exclusive commercial relationship unless a specific Experience is designated "Zameera Exclusive" in writing.

3.3 This Agreement does not create employment, franchise, partnership, or joint venture relationships.

4.2 All listings undergo Zameera's brand verification process to ensure alignment with luxury standards.

4.3 Zameera may edit, reformat, or request updates to content for clarity, accuracy, or brand consistency.

4.4 The Supplier must immediately update the Platform if Experiences change, become unavailable, or undergo temporary operational disruption.

5.1 The Supplier must provide Zameera with distributor rates for each Experience (the "Distributor Rate"), which form the basis of the price shown to users.

5.2 The retail price shown to users for each Experience (the "Retail Price") consists of:

• the Supplier's total experience price for that booking, based on the Distributor Rate and any applicable taxes and mandatory charges that the Supplier is responsible for (the "Experience Price"), and
• a platform service fee of five percent (5 percent) of the Experience Price, charged by Zameera on top of the Experience Price (the "Platform Service Fee").

The Platform Service Fee is charged to the user for use of the Zameera Platform and is retained by Zameera. It is not shared with the Supplier.

5.3 The Supplier agrees that Zameera charges a commission of ten percent (10 percent) of the Experience Price on each completed booking (the "Commission"). The Commission is deducted from the portion of the booking amount that is otherwise payable to the Supplier under the applicable payment flow. The Commission does not apply to the Platform Service Fee.

5.4 Commission applies to all completed bookings unless a different rate or structure is agreed in writing between the Parties.

5.5 Supplier must maintain price parity relative to mass-market platforms. Luxury platforms or direct sales may vary.

5.6 Promotional pricing can be proposed by Supplier or initiated by Zameera with Supplier approval.

6.1 All payments are processed through Stripe Connect, a third-party payment service.

6.2 Stripe, not Zameera, holds funds in escrow for up to ninety (90) days under its own policies.

6.3 The Supplier may withdraw payouts on a weekly basis from its Stripe dashboard.

6.4 Zameera does not hold Supplier funds and has no responsibility for banking delays, KYC approvals, or regulatory holds.

7.1 On Account bookings occur only where explicitly agreed in writing between the Parties.

8.1 Supplier must provide all Experiences at the quality and luxury standard represented on the Platform.

8.2 Staff must be trained, professional, and capable of delivering a high-end guest experience.

8.3 Equipment, vehicles, vessels, premises, and tools must be properly maintained, safe, and compliant with local regulations.

8.4 Supplier must honour all confirmed bookings unless cancellations fall under its own policy, as presented to users at the time of booking.

8.5 Supplier is solely responsible for all permits, legal compliance, logistics, and operational delivery.

9.3 Operational reliability. Changes in meeting points, departure times, availability, or Experience content must be communicated immediately to Zameera and, where relevant, to affected guests.

9.4 Incident reporting. Incidents, injuries, or serious complaints must be reported to Zameera within twelve (12) hours.

10.1 User cancellations follow the Supplier's own cancellation policy.

10.2 Supplier must provide its cancellation and change policy during onboarding and ensure that it is visible on each Experience published on the Platform.

10.4 Refunds must be processed promptly through Stripe or other agreed mechanisms, in accordance with the processes communicated by Zameera or the payment provider.

11.2 Zameera may not use Supplier content unless the Supplier has provided direct approval for the media used, whether through uploads, sharing, or explicit written permission.

11.3 If Zameera films or produces content, Zameera retains full usage rights in that content, including for marketing, promotion, and distribution.

11.4 Supplier may reference the Zameera brand solely to indicate that its Experiences are available on the Platform, without implying endorsement, partnership, or co-branding, unless expressly agreed in writing.

12.1 Supplier may change pricing at any time through the Platform dashboard.

12.2 Price changes must be approved by Zameera's verification process before publication.

12.3 Price changes do not apply to existing confirmed bookings.

12.4 Seasonal rate changes must be submitted at least fourteen (14) days in advance.

12.5 Zameera may delay or reject price updates that conflict with platform standards or active marketing campaigns.

13.1 Zameera may audit Supplier compliance with this Agreement on five (5) business days' notice.

13.3 Zameera may conduct immediate audits if material guest safety issues are identified.

13.4 Refusal to cooperate with an audit is grounds for immediate suspension from the Platform.

14.2 Supplier indemnifies Zameera for any losses arising from Supplier's non-compliance with applicable laws.

15.2 Zameera may withhold taxes where legally required and may provide reporting or documentation to competent authorities as necessary.

16.1 Supplier is solely liable for the delivery of all Experiences, including guest safety, service quality, and compliance with relevant standards and regulations.

16.3 Zameera is not responsible for any acts or omissions of the Supplier.

17.1 Supplier must not manipulate reviews, duplicate listings, or misuse the Platform, including by attempting to divert bookings away from Zameera in breach of agreed rules.

17.2 Suspicious activity may result in immediate suspension without notice, pending investigation.

18.1 This Agreement remains in effect until terminated by either Party in accordance with this clause.

18.3 Supplier may terminate this Agreement with thirty (30) days' written notice.

19.1 All non public information exchanged between the Parties remains confidential and may not be disclosed to third parties except as required by law or as reasonably necessary to perform this Agreement.

19.2 Confidentiality obligations survive termination of this Agreement for five (5) years.

20.1 Supplier must protect all user personal data and comply with applicable data protection laws in all jurisdictions where it processes that data.

20.2 User data must not be sold, misused, or transferred without appropriate legal basis and permissions. Supplier must use such data only for the purposes of fulfilling bookings and related legitimate interests compatible with the expectations of users and with Zameera's privacy documentation.

21.1 Neither Party is liable for delays or failures in performance caused by events beyond its reasonable control, including natural disasters, wars, pandemics, governmental restrictions, strikes, or large scale technical failures.

21.2 The affected Party must notify the other Party of a Force Majeure event within seventy two (72) hours, providing reasonable details.

21.3 Zameera may temporarily delist affected Experiences or suspend bookings while a Force Majeure event is ongoing.

22.1 This Agreement is governed by the laws of the Dubai International Financial Centre (DIFC).

23.1 Zameera may update this Agreement at any time. The updated version will be published on the Platform with an adjusted effective date.

23.2 Continued use of the Platform after an updated Agreement takes effect constitutes acceptance of the revised terms.

23.3 If any clause of this Agreement is held invalid or unenforceable, the remaining provisions remain in full force and effect.

23.4 Notices under this Agreement must be sent to the email addresses provided during onboarding or as updated in writing by either Party.